What are Chatbots?
Chatbots can be defined as a computer programmed conversational interface. These are generally incorporated on mobile applications, websites and social media platforms like Facebook Messenger. The primary function of chatbots is to provide a natural conversation to the users in an auditory manner. This technology is still in its nascent stages and is used to answer quick questions and resolve complaints. By using the power of Artificial Intelligence, chatbots can do wonders. Due to the resultant behavior of the consumers, these chatbots are getting much attention.
The primary use of chatbots can be found in:
● Mobile Applications
● Social Media
There are various platforms in which chatbots are built. Many of them are Open Source, while others are privately owned. Few popular platforms are Slack, telegram, Microsoft, Facebook bots, Kik codes, Oracle Intelligent Bots and many others.
How can Chatbots Benefit Your Business?
AI Chatbots are more advanced as compared to conventional chatbots as they are capable of learning by themselves. Some of its benefits are as follows:
● Capable of multiple interactions
● Enhances brand value
● 24/7 availability
● Rendering personalized experience
For What Industries Chatbots are Beneficial?
The chatbots can benefit various industries like customer care, searching, handling payments and much more. These are very useful and can provide reliable solutions. Some of the main industries are as follows:
AI bots can be used to make insurance process fast, sell and suggest insurance policies, settle claims and much more.
Chatbots can be used for order tracking, payment procedures, and personalized product search.
Banking operations can be carried out using AI chatbots as they are fully capable of handling complaints and grievances, ATM assistant, retrieving account related information and many other tasks.
Response can be a very big factor in healthcare as it can be the difference between life and death. This is the reason why chatbots are used in various healthcare related applications like hospital navigator, health assistance, etc
Profusion Systems provides excellent service in development, designing intelligent AI based chatbots. We can help you build chatbots across various platforms including Telegram, Microsoft, Slack, and many others. Our experienced team can work for your business and can provide you with the best solutions. You will get quality services from us. Talk to our experts and let them know your needs, so that we can start with your project as soon as possible.